ABN: 91 626 030 528

EAST MELBOURNE VIC 3002

Australia

wine@midivines.com.au

+61 457 288 649

Deliveries & Returns

   1. Deliveries

Deliveries are currently available Australia-wide, on business days, from Monday to Friday (excluding public holidays).

MidiVines cannot offer delivery to a P.O. Box under any circumstances.

MidiVines will offer free delivery for an order of 6 bottles or more (being of one kind or mixed) to be delivered in Victoria. For an order of 1 bottle to 5 bottles, of a kind or mixed, a flat rate of $19 will be charged for a delivery Victoria-wide, and displayed as such on the checkout page, before payment processing.

MidiVines will offer free delivery for an order of 12 bottles or more (being of a kind or mixed) to be delivered in Australia, except in Victoria. For an order of 1 bottle to 11 bottles, of one kind or mixed, a flat rate of $19 will be charged for a delivery Australia-wide, except Victoria, and displayed as such on the checkout page, before payment processing.

Next business day delivery is available for the Melbourne Metro area when an order is placed before 1PM (Monday to Friday excluding Public Holidays).

For the rest of NSW, SA, WA, QLD, TAS, NT and ACT, please allow up to 2 weeks for delivery, however most deliveries are performed much sooner than this.

Please provide on the checkout page a safe place where the goods can be left in the case you are not home at time of delivery. Some examples of safe places are out of sight on your premises, at the front door, on the front porch, under carport / verandah or by the side gate. Safe places must provide protection from weather (sun, heat, rain…).

We cannot deliver to a person under the age of 18 at the delivery address provided by you. Identification may be requested and the individual undertaking the delivery of the goods reserves the right to request identification, as required under the responsible service of alcohol laws in the relevant local jurisdiction. MidiVines is not held liable in any way by your non-compliance with these requirements.

In the instance that you provide an incorrect delivery address, MidiVines will not be responsible for any loss or damage incurred if your order is delivered to the address that you have supplied.

Please note that all delivery and shipping fees are non-refundable unless where a product fails to comply with the Australia Consumer Law consumer guarantee provisions.

Given the nature of MidiVines merchandise, orders will not be sent in exceptionally hot weather. If there are any foreseen delays you will be notified promptly.

We cannot guarantee the type or associated branding of packaging that will be used to ship products purchased on our website. Minor marks or other defects may occur to packaging whilst in transit and we are not responsible for such occurrences.

The MidiVines team are observing social distancing recommendations for deliveries.

If you have any questions or concerns at any time about our Delivery policy, please contact us.

   2. Returns and Refund Policy

All the orders using the MidiVines website checkout are final, so please choose carefully. We do not provide any refund for selecting the wrong product while using the website or for change of mind. If you have any question about our products, please contact us prior to ordering, we will be happy to help you!

If by any chance the product you receive is not the product you ordered, please contact us with your order confirmation email and a picture of the products received (for inventory purposes). We will be happy to resend you the correct product free of charge, or to refund your purchase.

Despite the love and care we are giving to our wines, accidents can happen. If the bottles received are broken, please contact us immediately so we can resend a replacement as soon as possible.

If a wine is believed to be faulty, for example corked, you must keep the contents of the bottle (at least ¾ of the wine) and contact us to resolve the issue.

For returns and refund purposes, or for more information, please contact us at wine@midivines.com.au.

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